https://www.dieserc.com/troubleshooting/Recent content in Troubleshooting on DieseRC SWITNEXHugoen-USSun, 10 May 2026 00:00:00 +0000https://www.dieserc.com/troubleshooting/gateway-signal/Sun, 10 May 2026 00:00:00 +0000https://www.dieserc.com/troubleshooting/gateway-signal/<p>Goes with the <strong>Troubleshooting</strong> hub item about devices dropping offline. Do the hub steps first, then skim the FAQ below.</p> <div itemscope itemtype="https://schema.org/FAQPage"> <div class="accordion-item linktrol-ts-faq-item border-0 shadow-sm mb-2 rounded overflow-hidden" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <h2 class="accordion-header h5 mb-0"> <button class="accordion-button collapsed py-3" type="button" data-bs-toggle="collapse" data-bs-target="#faq-0-108facb05c4d570159fa1c55d42bd084" aria-expanded="false" aria-controls="faq-0-108facb05c4d570159fa1c55d42bd084"> <span itemprop="name">Move the hub first or add a repeater?</span> </button> </h2> <div id="faq-0-108facb05c4d570159fa1c55d42bd084" class="accordion-collapse collapse" role="region"> <div class="accordion-body border-top" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"><strong>Change one thing at a time.</strong> Move the hub or a plug-in repeater closer to the weak spot with fewer walls in between. Rule out metal cabinets and microwaves before buying more gear.</div> </div> </div> </div> <div class="accordion-item linktrol-ts-faq-item border-0 shadow-sm mb-2 rounded overflow-hidden" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <h2 class="accordion-header h5 mb-0"> <button class="accordion-button collapsed py-3" type="button" data-bs-toggle="collapse" data-bs-target="#faq-1-108facb05c4d570159fa1c55d42bd084" aria-expanded="false" aria-controls="faq-1-108facb05c4d570159fa1c55d42bd084"> <span itemprop="name">Can Wi-Fi channel changes hurt Zigbee?</span> </button> </h2> <div id="faq-1-108facb05c4d570159fa1c55d42bd084" class="accordion-collapse collapse" role="region"> <div class="accordion-body border-top" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text">Yes — both often use 2.4 GHz. Try a fixed Wi-Fi channel, or put the USB stick on an extension cable away from the router.</div> </div> </div> </div> </div> <div class="linktrol-upgrade-banner card border-0 shadow-sm my-4" role="complementary"> <div class="card-body d-flex flex-column flex-md-row gap-3 align-items-md-center"> <div class="flex-grow-1"> <h3 class="h6 fw-bold mb-2"><i class="fa-solid fa-arrow-trend-up me-2 text-warning" aria-hidden="true"></i>Hardware a few years old?</h3> <div class="small text-body-secondary mb-0">Sometimes it’s cheaper to upgrade than to fight an old coordinator. Email your model and where you bought it.</div> </div><div class="flex-shrink-0"> <a class="btn btn-warning btn-sm text-dark" href="mailto:linktrol@icloud.com?subject=Gateway%20upgrade%20coupon">Email us</a> </div></div> </div>